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Unified Communications Recording - CARIN

Introduction

CARIN365 – the latest edition of CARIN™, the award winning call recording system, is a premiere Cisco Compatible solution and supports not only Cisco Unified Communications systems, but Avaya, BroadSoft, IP Trade and any SIP compliant telephony solution. CARIN outperforms similar products by providing unique features such as recording Cisco TelePresence sessions and video calls, high volume processing, efficient multi-site support, reliable and scalable architecture, secured data access, feature-rich control from an IP phone, high availability option and hosted/multi-tenant capabilities. CARIN is designed from the ground up to meet the specific requirements ...

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SAP CRM and Cisco UCC Express Integration – ccConn

Introduction

The exceptionally successful integration solution, CISconn has recently been renamed to ccConn™ so that it fits to the new naming convention of TC&C’s product portfolio. ccConn delivers real-time connectivity between Cisco Unified Contact Center Express and SAP ECC or SAP CRM using a pre-packaged, server-based Computer Telephony Integration (CTI) approach. By implementing ccConn a company can achieve significant productivity gains and improvements in quality of service. ccConn enables agents to use SAP as their single user interface, improves call management including caller identification, call routing on business data, screen pre-population, agent status ...

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Wallboard Application for Cisco UCC Express – ccInfo

Introduction

Have difficulty with measuring call center performance? Is it cumbersome to obtain the proper information by reviewing many screens, logs, and reports? Spending too much time on monitoring what agents are doing at any given moment? Stepped away for lunch and a crisis situation developed? In case of any of these issues the perfect solution is: ccInfo™. ccInfo is a powerful wallboard application for customer contact centers to visually aid supervisors and agents with real-time statistics on call traffic and handling. The ccInfo application collects real-time information from the Cisco Unified Contact ...

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Call Accounting and Billing – CASpro

Introduction

The CASpro™ (Call Accounting System professional) product family provides call accounting and billing functions for IP based and legacy PBX systems as well as for VoIP gateways. CASpro’s Enterprise and Service Provider Edition has been developed specifically for networked telecommunication systems with components across many locations, even from different vendors (multi-site and multi-vendor support).

Features & Advantages

CASpro Office and CASpro Enterprise call accounting systems features: Full tarification of IP based and legacy PBXs: providing call rating and billing information for your whole organization Management of networked PBXs Hundreds of references Tarification based on duration and impulse Any ...

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IVR Scheduler for Cisco UCCx

Introduction

ccTimer™ is a web-based working time managing and scheduling software for Cisco UCCx IVR. Daily working time can be easily and quickly set, public holidays and vacations can be adjusted and in case of irregular days, special working time can be defined. With this powerful working time managing and scheduling solution in case of emergency management it is possible to suspend working time immediately and then set it back again if needed. The actual working time registered in ccTimer can be queried directly from an IVR system application via a socket ...

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