Innovative call recording solution provider TC&C releases free Speex decoder. The audio codec allows users to play back open source Speex-encoded files in any player compatible with Microsoft DirectShow.

TC&C Ltd. and Nextent Informatics Co. have signed a strategic agreement. The goal of the cooperation is to create an integrated solution that automatically evaluates telephone conversations from customer contact centers in order to support the following strategic initiatives: customer retention, increased sales and more effective quality assurance.

TC&C becomes a Solution Developer in the Cisco Developer Network Program. The second highest participation level in the new developer partner program ensures that our customers and partners will receive robust set of technical and marketing resources to help grow their business and reach new routes to market and revenues, in collaboration with Cisco. It also shows TC&C's strong historical commitment and investment in working and collaborating with Cisco and TC&C has a proven track record of gaining market traction and addressing customers’ business needs.

Cisco Systems, the worldwide leader in networking for the Internet, has authorized TC&C as a Premier Certified Partner.

TC&C, the global provider of the award winning call recording suite for voice, video and telepresence, announces the general availability of Carin 4.0.

TC&C is announcing the general availability of a new Carin recording module, called dial-in recorder. The dial-in recording module provides a dial-in recording service by enabling users to make a conference call with the recorder independent of their location or phone/device.

Brother International Corporation is one of the premier providers of products for the home, home office and office. The Ireland corporate office was the first to upgrade to version 2.1 of CCinfo to enjoy the excellent improvements in the new version.

Generali implements the award winning call recording suite, Carin, in various departments as a general voice recording solution for the company. This project proves TC&C's vision of providing general, unified recording solutions for the enterprises to lower TCO and increase ROI by ensuring the same recording functionality across the entire organization independent of the location or network architecture.

TC&C proudly announces the general availability of the Carin unified recording suite for Avaya solutions. The new recording module is capable to record DCP and Avaya H.323 IP phonesets using the Avaya Application Enablement Services (AES) server and the Avaya Communication Manager (CM) new RTP forking feature introduced in CM 5.0 and AES 4.1. This recording method does not require service observing or single-step-conference, thus eliminates the expensive licenses and limitations.

Vodafone, the world's leading mobile telecommunications company, deploys the award winning call recording platform, CARIN, in its operation center.  With this and other enhancments, Vodafone is looking to quickly make this location a truly world class operation center that delivers high quality transaction solutions and reporting across the fields of finance, procurement and human resources in the entire Vodafone group.

CCinfo helps the contact center agents of Fenaco to stay informed and motivate by using the newest features of our web-based wallboard application.