Ariston Thermo is a global group and an international leader in thermic comfort for domestic, commercial, and industrial applications. The group chose ccConn to connect their SAP and Cisco UCCx in order to get the most out of these two systems.
Ariston now can provide a better customer experience with reduced waiting time and a lightening fast service. With ccConn their callers are identified as soon as a call is received. All data captured during IVR interaction passed to the agent via SAP pop-up.
Ariston agents save a lot of time because they can call out from SAP directly, using click-to-dial. They now use only the SAP CRM desktop application. With ccConn they got all call controls integrated.