A Cisco IPCC Express based Contact Center platform with 100 seats has been deployed for six separated business divisions of MOL exploiting its existing Cisco IP network infrastructure and deployment of other business units is under consideration.  To increase the flexibility of the services, the solution integrates the Contact Centers into the current and future business processes and workflows by the means of specifically developed connectors to SAP CRM and Peregrine Service Center.  The quality monitoring requirements for the Contact Centers have been met by a unified call recording application. The overall system provides remote and multi site capabilities for Contact Center agents and scalability for growing with business demands.