Introduction

Companies are focusing on compliance concerns because of their impact on all aspects of business operations. Efforts to comply with regulatory requirements must be supported by appropriate systems. Ever growing regulatory burdens and increasing use of standards to improve processes are leading many organizations to formalize compliance programs, raising questions on organization, competencies, controls rationalization and alignment with risk management and business performance.

The following table lists some regulatory examples by industry (mostly for EU and USA):

Finance
Insurance
  • MiFID/MiFID II (Markets in Financial Instruments Directive)
  • PCI DSS (Payment Card Industry Data Security Standards)
  • Basel II Accord
  • USA Patriot Act
  • AML (Anti-Money Laundering)
  • SEC 17-a-4/NASD 3010 (Securities Exchange Act 1934)
  • GLBA (Gramm-Leach-Bliley Act)
  • ECOA (Equal Credit Opportunity Act)
  • TILA (Truth in Lending Act)
  • FDCPA (Fair Debt Collection Practices Act)
Electronic
Automotive
  • Trade Act
  • European Block Exemption
  • End of Life (AP)
  • RosettaNet
  • WEEE (Waste for Electronics and Electronics Equipment)
  • Wassenaar Agreement
Healthcare
  • HIPAA (Health Insurance Portability and Accountability Act) Multiple Industries
Multiple Industries
  • SOX (Sarbanes-Oxley Act)
  • DCGK (Deutsche Corporate Governance Kodex)
  • CLERP 9 (Corporate Law Economic Reform Program (Audit Reform & Corporate Disclosure) Act)

Compliance Recording

Call centers, trading floors and businesses that regularly communicate with customers, clients, and partners, must be aware of the risks associated with every interaction. Many businesses are legally required to monitor these interactions as a means of managing risk and liability. Businesses must adhere to standards set by private companies and self-regulatory groups that monitor the protection of personal data. Monitoring the high volume of interactions that take place on a daily basis is a challenge, especially for businesses that operate large or multi-site contact centers. In order to maintain compliance with the numerous legal and internal requirements, these businesses must implement total call recording solutions that can effectively capture, store, monitor, and find their most critical interactions.

Using CARIN, the award winning call recording suite, can help companies to comply with regulations easily and effectively. The following list below briefly describes the essential features of the reliable call recording platform, CARIN.

  • Comprehensive set of recording methods, supported telephony platforms and media types
  • Sophisticated multi-level access control
  • Detailed audit trails for all activities
  • Easy and quick access to recordings
  • Encrypted storage and integrity checks
  • Policy based data retention for deletion and archiving