The world’s most frequently deployed Cisco UCCx - SAP CRM connector, CISconn has recently been renamed to ccConn.

Besides the proven robustness and the existing comprehensive CTI functions, ccConn will provide many new features in the near future. One of the reasons for the name change is to fit to the new naming convention of TC&C’s product portfolio. Furthermore, it is on the roadmap that ccConn will connect not only Cisco UCCX but also contact centers from other vendors with SAP.