One of the largest Nordic e-commerce companies, Netonnet deploys IP contact center solution. 22 agents are handling 14 000 customer calls on an average day. The complete solution delivered by integrator powerhouse Atea is built on Cisco and Netwise IP contact center products.

The CARIN call recording solution is used to document and evaluate calls to improve contact center processes and train personal. Netonnet have started to use the new solution on 9th October 2008 and according to Malin Kling, customer service manager at Netonnet, the company can already see results in improved customer service.

More details in original article in Swedish. Read the whole article at TelekomIdag