Introduction

TC&C markets its Unified Communications and Contact Center Software products primarily through its channel partners. Our objective is to build long-term partnering relationships in such a way that our channel partners can increase market reach and profitability and their customers benefit the most from their investments. Partners of TC&C enjoy superior support along the entire sales and customer relationship management process and the ongoing commitment from TC&C. The information contained in this brochure helps prospective channel partners understand TC&C’s approach to partnering and the specific features and benefits of our Valued Partner Program.

Partnering Relationship

When you become a TC&C channel partner there are no hassles, no financial commitments, and no sales quotas to meet. We know that today’s rapidly changing markets put a lot of pressure on you to meet customer demand and provide the best products and services possible. TC&C takes the strain off you by providing superior support for its quality products. Flexible relationship - the more effort you put into and commit to the relationship, the higher your return and benefits will be. Accordingly, we offer three major channel partner options:

  • Referral Partner - With minimum effort and solid understanding of our products, refers customers to us. Compensated with a referral bonus upon completion of a sale. No involvement in support services.
  • System Integrator / Value Added Reseller - Sells and deploys TC&C products with knowledgeable, skilled sales and technical resources in a stand-alone or integrated manner to deliver a solution for its customers. TC&C actively supports the activities and provides the product support.
  • Solution Developer / Value Added Reseller - Develops and delivers cutting-edge solutions by integrating TC&C products into its own, working with TC&C R&D resources. Individually tailored, flexible product support options.

Why partner with TC&C?

The IP Telephony market growth is accelerating at an unseen speed and TC&C is well positioned to gain significant market share with its products. There are numerous reasons to partner with TC&C including the following:

  • Innovative Best in Class Products - Distinguish yourself from the competition by offering award winning, best-in-class products that provide reliable, scalable and flexible solutions for demanding business needs
  • Comprehensive Product Portfolio - Wide range of products for any enterprise, deployed individually or in concert to create cutting-edge business critical solutions
  • Cooperative Sales & Marketing - Joint trade-show participation, articles, press release, marketing materials, sales lead sharing, reference customers
  • Superior Sales Support - Sales kit with product brochures, case-studies, white papers; Product training; webinars, demos, complimentary NFR version for in-house use; demo version of the product
  • Open Communication - Periodic newsletter and RSS feed, toll-free numbers, web hotline
  • Excellent Customer References - Many well known and emerging enterprises relying on quality solutions and service excellence of TC&C
  • Increased Profitability - Decreased cost of sales, increased productivity, flexible volume driven margins and rebates
  • Influence Product Evolution - Active product development involvement: road-map sharing, feature request funneling, technology previews, beta testing
  • Customized Solutions - Individual customizations, enhancements, integrations
  • Excellent Product Support Services - Standard or tailored SLAs, with responsiveness and product knowledge available 24x7 if needed, yielding outstanding customer satisfaction. Option for integrated support systems.
  • Professional Affiliations - Vendor and User Group organization affiliation, event support; Cisco IP Telecommunications User Group (CIPTUG)
  • Incentive Programs for Customer - Reassuring buying experience for customers: Reference Customer Program, Upgrade Program, Trade-Up Program to switch from a competitor’s product

Worldwide Presence

TC&C has a long standing presence in Europe at its center of service excellence in Budapest, Hungary. The company is quickly expanding internationally, having operations, channel partners, and satisfied customers in more and more countries across three continents. Regional offices in the U.S.and Sweden have been established to provide exceptional quality of service for both channel partners and customers. Benefit from our agressive new market expansion by signing up now and taking advantage of the great benefits.

PartnerLink - Dedicated Partner Site

The Valued Partner Program gives reseller and implementation partners direct access to TC&C resources via many channels, including PartnerLink – our web portal for our channel partners.

  • Information at your fingertips – 24 x 7 Access it any time from anywhere via the web to get news, product updates, support and more.
  • Download targeted Sales Kits and materials
  • Get video tutorials, white papers and documentation
  • Search our extensive knowledgebase
  • Review and open support cases
  • Download demo versions