I warmly welcome you to TC&C's website. Please, let me introduce our company in short.
|Csaba Juhász, PhD
Chief Executive Officer
Innovation and Service Excellence
The past two decades
Since it was founded in 1992, TC&C has achieved a remarkable reputation in the telecommunication software development and the computer telephony integration areas. TC&C is recognized as an innovator and expert of solutions providing enhancements, customization and integration for unified communications and contact center systems.
The international team has many years of combined research and development, design and implementation expertise in the areas of software engineering, telecommunications and networking.
Focused on unified communications
TC&C is focused on innovation for unified communications. Its strategy is to introduce new, critical concepts like business flexibility that can only be cost-effectively addressed through an IP-based solution. IP telephony systems and contact centers are the next generation communication solutions. TC&C entered this marketplace for one simple reason: to help its customers gain competitive advantage.
TC&C has been continuously expanding its cooperative efforts with leading IP technology vendors including Cisco Systems. TC&C is a Cisco Preferred Solution Partner, a Cisco Premier Certified Partner and a value added distributor of the Cisco Unified Contact Center portfolio.
World-wide presence and programs to provide excellent services
TC&C has a long standing presence in Europe at its center of service excellence in Budapest, Hungary. The company is quickly expanding internationally, having operations, resellers, satisfied customers, and clients in more and more countries across three continents. Regional offices in the U.S. and Europe have been established continuously. This solid infrastructure has been created to maintain exceptional quality of service for both the partners and the customers.
The TC&C Valued Partner Program gives reseller and implementation partners direct access to TC&C’s resources and shortens the lead to sale time.
TC&C clients in the banking, insurance, energy, government, retail and service industries enjoy excellent product support that is available 24/7.
To provide the prospective customers an even more assuring buying experience TC&C introduced its Reference Customer Program.
The company is also actively participating in Cisco IP Telecommunications User Group (CIPTUG) providing its members with the most comprehensive, highest quality user information.
TC&C strives for excellence in its solutions and service with the primary goal to completely fulfill even the most individual demands in the unified communications and contact center fields.
The company targets customers, who are not satisfied with average solutions; customers, whose key concerns are, just like ours: innovation, quality and reliability.
Whether your organization is a bank, an enterprise, a service provider or a small office, TC&C delivers tailor-made, innovative, cutting edge solutions.
Innovative products for Cisco Unified Communications
CARIN™ – The award winning call recording system
CARIN is designed from the ground up to meet demanding requirements of a wide range of industries such as banking, insurance, government, IP telephony service provider and specialized customer contact centers. CARIN is optimized for multi-site operation, characterized by high performance, video call and TelePresence session recording capability, enterprise management and security features; thereby providing a truly high-end solution at a competitive price. For major versions of the Cisco Unified Communication Manager, TC&C’s recording suite has passed the comprehensive Cisco Compatible certification test. Learn more
ccInfo™ – The flexible and powerful wallboard application for Cisco UCCx platform
ccInfo empowers contact center agents/ supervisors by providing real-time statistics and automated alerts on call volume and handling. ccInfo can greatly improve service quality and performance of any contact center. Learn more
CASpro™ – The professional call accounting system
The CASpro product family provides call accounting and billing functions for IP based and legacy PBX systems as well as for VoIP gateways. CASpro’s Enterprise and Service Provider Edition has been specifically developed for networked telecommunication systems with components at many locations, even from different vendors (multi-site and multi-vendor support). Learn more
ccConn™ – The connector for SAP CRM and Cisco Unified Contact Center Express
ccConn boosts call center agent productivity by creating a single user interface environment within SAP CRM, ensuring seamless data flow to/from the IVR, and data context transfer with the calls. ccConn allows full call control from SAP CRM as well as from the agent’s IP Phone.
The SAP Integration and Certification Center has certified that ccConn 5.0 integrates with SAP CRM. Learn more
An ISO-driven Company
TC&C’s quality management system has been approved by TÜV Nord for ISO 9001:2008, the most widely recognized international standard.
TC&C and its products have been honored many times with awards from Cisco Systems, the most recent ones being:
- Cisco Eco System Partner of the Year 2013
- CIPTUG President’s Technology Award, 2007
- Cisco Innovation Award of the Year 2005
- Cisco Navigator Innovation Award in 2005
- Cisco Solutions Partner of the Year in 2004
- Cisco Navigator Innovation Award in 2004