Get the latest version of our powerful wallboard application, ccInfo, to visualize real-time statistics on an enhanced level and better contact center processes.

ccTimer is a web-based working time managing and scheduling software and is now enhanced to seamlessly integrate with modern contact center software, devices and technologies. Download it for free now.

Omnichannel customer experience refers to the seamless and integrated approach of delivering a consistent customer experience across all channels and touchpoints, including voice, IM, mobile, social media, and customer support. Several industries are required to capture their customer-facing communication in order to comply with legislations but with the right solution the obligation of recording can be turned into the benefit of CX.

The CARIN system is optimized for single and multi-site companies and due to its scalability, it can be the right solution for small businesses and large enterprises as well. A good example of how well our recording solution performs for big firms is that CIN, the biggest paint manufacturer of the Iberian Peninsula chose CARIN.

Healthcare organizations fell into a special category when it comes to compliance recording. Centro Hospitalar de Lisboa Ocidental have recently implemented the CARIN recording suite to ensure the protection of their clients personal data.