Technologies for
& Compliance
tailored to Your needs

We designed it INNOVATIVE

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More than call recording

Unified Compliance Recording for ALL Media
Full Compatibility with
Cisco UC and BT Trading Turrets
Emotion Detection Powered by AI
Centralized Recording for
Telecommuting and Distance Learning

CARIN Features and Benefits

Watch this intro and find out how the unique and advanced features of the CARIN365 Unified Recorder for ALL media benefits you and your customer.

Professional Services

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Customer sites

New Trends in the Contact Center World

This post is a translation of the article, published in Computerworld. You can read the original article here.

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CARIN in the Energy Sector

CARIN records, manages and stores calls and BT Turrets of Elering, a national transmission system operator for electricity and natural gas with headquarters in Tallinn, Estonia.

Mayfair Records with CARIN

Banks fall into a special category of organizations when it comes to compliance and recording. CARIN ensures compliance toward legislations such as GDPR, MiFID II, PCI DSS, which are essential parts of financial institutions’ operational guidelines.

The 5 Stages of Data Lifecycle Management with CARIN

Collecting and analyzing data is one of the main sources of organizations when it comes to marketing and adapting their business strategy and decision making, which entails responsibility and administration and requires a well structured IT infrastructure. According to the GDPR organizations that handle customer data are responsible to properly manage, document and log help desk workflows and data collected by call centers and customer services. Nowadays this task usually devolves to third-party solutions, such as CARIN that can take care of all the aforementioned requirements in a unified administrational platform so your agents can focus their energy on your customers.

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TC&C at the ITB Conference 2022, Budapest

Thank you for visiting our booth at the IT Business conference in Budapest. In case you didn’t have the chance to meet us in person there, check out our latest news where Csaba Juhász, the CEO of TC&C introduces the company that is TC&C today and what it has become in the past 30 years. Click here to read the original article of IT Business in Hungarian.