TC&C's CCinfo wallboard system for Cisco UCCX and CCtime work time manager software was chosen and implemented at Novartis Hungary.
Global healthcare leader, Novartis ranks number three in sales among the world-wide industry.
All divisions and functional areas of Novartis require expertise and infrastructure to be strongest.
This is the reason why they decided for CCInfo the most flexible wallboard system for Cisco Unified Contact Center Express.
During the implementation CCinfo was integrated with a help desk system as well, thus Novartis obtained a real unified wallboard solution showing all the necessary business-critical metrics. The real-time data are obtained from different sources besides the UCCX.
CCtime provides an easy and intuitive way for the contact center personnel to maintain the work time for UCCX.