The global economy requires new ways of doing business. It simply is not feasible to travel to all locations to meet prospects, customers, fellow executives, and colleagues. It’s inefficient, too expensive, and holds back productivity. Today’s companies are global operations, with distributed workforces, worldwide clients, and round-the-clock customer support. When the workday ends in one part of the world, it’s just beginning on another continent. Increasingly, knowledge workers are trading cubicles at corporate headquarters for remote offices, mobile workplaces, and virtual rooms. Travel budgets continue to shrink, while the need to work collaboratively with global teams continues to amplify.
These new global realities can be challenging, but they also bring tremendous opportunities. A visionary IT and business leader can harness the latest trends and technologies to increase productivity, maximize efficiency, reduce cycle time, extend business reach, and improve communication.
TC&C offers Cisco's WebEx, the leading technology for web conferencing that gives organizations the power to reach people, share information, collaborate and stay connected with global, virtual teams—any time, anywhere. The introduction of web conferencing has forever transformed the way organizations do business. Instead of costly and time-consuming travel, it’s now possible to reach colleagues, customers, and partners instantly over the web. You can bring together people from across the hall, or across the globe, to attend training sessions, present at product reviews, or brainstorm new ideas. You can provide your customers with round-the-clock support from highly qualified experts who are now only a click away. And perhaps most importantly, you can help ensure that your company continues to operate even when weather, traffic, or natural or man-made disasters prevent you or your employees from getting safely to work. Web conferencing and web collaboration help you stay connected, stay in business, and stay on top of your game.
Technical advancements generate ever evolving legal requirements. As more and more agreements take place in the online space, recording and preserving interactions to comply with legislations is high both in demand and inspection.
CARIN WebEx and Video Recording
Recording internal and customer-facing communication on all channels is not only a must for businesses within the mercantile field and contact center organizations with compliance needs but also provides an opportunity for universities and corporate training sessions to support education and advanced studies with a portal where previous online lectures can be reviewed and downloaded for future reference.
In business areas where it is necessary to preserve and playback the content of meetings, video conferences and distance learning lessons, the CARIN WebEx and Video Recorder can provide an innovative and efficient solution. The storage (or transcoding) quality and layout of the recordings can be flexibly customizable depending on the expected user experience during playback. For many companies operating in an On-Premise environment there is a basic requirement for business data security, thereby ensuring the storage and access management of recordings. The user interface of CARIN WebEx and Video Recorder makes it possible to easily manage access rights to recordings.
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