The Importance of Recording to Create an Omnichannel Customer Experience
April 28, 2023

Omnichannel customer experience refers to the seamless and integrated approach of delivering a consistent customer experience across all channels and touchpoints, including voice, IM, mobile, social media, and customer support. Several industries are required to capture their customer-facing communication in order to comply with legislations but with the right solution the obligation of recording can be turned into the benefit of CX.
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