Collecting and analyzing data is one of the main sources of organizations when it comes to marketing and adapting their business strategy and decision making, which entails responsibility and administration and requires a well structured IT infrastructure. According to the GDPR organizations that handle customer data are responsible to properly manage, document and log help desk workflows and data collected by call centers and customer services. Nowadays this task usually devolves to third-party solutions, such as CARIN that can take care of all the aforementioned requirements in a unified administrational platform so your agents can focus their energy on your customers.

The newest version of our compliance recording solution, CARIN 10.9 is out now!

Let us give you a brief but to the point overview of CARIN’s most relevant features and benefits and how our omnichannel recorder, managing and sharing application can serve you and your customers.

Beyond the default demands of synchronous distance learning universities continuously face new challenges when delivering their courses online. Remotely presented lectures have gained even more relevance after the recent disruption of traditional education.

Old Dominion University of Norfolk, Virginia came across the growing needs of social presence in online courses. To overcome their difficulties they partnered up with TC&C to co-develop a specialized media recorder solution for distance learning.

Your favorite compliance recording solution’s latest version is out. Our developers have been working hard until the very last moment, so that we are able to present CARIN 10.7 with upgraded features and a redesigned layout, for your better user experience.

Enhancing call center agent productivity is a company objective contact center team leaders have a huge impact on. Although this is a complex task, implementing even a few basic modifications can show spectacular results in terms of efficacy and also can result in a more efficient and engaged work-environment, which then using continuous improvement in small incremental steps can turn around a call center relatively quickly.