Blogs at a Glance


The Importance of Recording to Create an Omnichannel Customer Experience

April 28, 2023

Omnichannel customer experience refers to the seamless and integrated approach of delivering a consistent customer experience across all channels and touchpoints, including voice, IM, mobile, social media, and customer support. Several industries are required to capture their customer-facing communication in order to comply with legislations but with the right solution the obligation of recording can be turned into the benefit of CX.

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Measure and Analyze Customer Satisfaction (CSAT) Efficiently

April 20, 2023

In today's fast-paced and customer-centric world, contact centers have become a vital part of many businesses. The way that contact centers measure and analyze customer satisfaction can significantly impact the success of the business. In this blog post, we will explore the various methods and tools that contact centers use to measure and analyze customer satisfaction.

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Protect your Contact Center Data with the 3-2-1-1 Strategy

March 30, 2023

Ransomware attacks are on the rise and can cause significant damage to businesses. Contact centers, in particular, are at high risk of being targeted by these attacks, as they often handle sensitive customer data. In this blog post, we will discuss how to protect against ransomware in contact centers and introduce the 3-2-1-1 data storage strategy as an effective way to safeguard your data.

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Efficient Measurement and Analytics of CX Based on Contact Center Data

March 10, 2023

In today's business environment, customer satisfaction has become a critical aspect of success. With the rise of social media and online reviews, customer satisfaction can make or break a business. One of the most effective ways to measure customer satisfaction is through contact center data analytics. In this blog post, we will explore how businesses can efficiently measure and analyze customer satisfaction using contact center data.

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New regulation: FCA Consumer Duty - Is your contact center compliant?

February 25, 2023

By July 2023, financial service organizations will be required to comply with the Financial Conduct Authority (FCA) Consumer Duty of Care (CDC) rules, which obligate financial service providers to prioritize delivering good outcomes for customers, targeting:

  • Products and services
  • Value and price
  • Customer care
  • Support services

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Upcoming Events

Thursday, 8. September 2022.

We are really excited to announce that TC&C will be participating at the next Cisco Live event in 2023, from February 6-10, for the very first time in Amsterdam.