Blogs at a Glance


Why and How Old Dominion University Records with CARIN LectureCorder?

November 15, 2021

Beyond the default demands of synchronous distance learning universities continuously face new challenges when delivering their courses online. Remotely presented lectures have gained even more relevance after the recent disruption of traditional education.

Old Dominion University of Norfolk, Virginia came across the growing needs of social presence in online courses. To overcome their difficulties they partnered up with TC&C to co-develop a specialized media recorder solution for distance learning.

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Upgrade to CARIN 10.7 Now

April 16, 2021

Your favorite compliance recording solution’s latest version is out. Our developers have been working hard until the very last moment, so that we are able to present CARIN 10.7 with upgraded features and a redesigned layout, for your better user experience.

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How to Boost Productivity in Your Call Center

April 2, 2021

Enhancing call center agent productivity is a company objective contact center team leaders have a huge impact on. Although this is a complex task, implementing even a few basic modifications can show spectacular results in terms of efficacy and also can result in a more efficient and engaged work-environment, which then using continuous improvement in small incremental steps can turn around a call center relatively quickly.

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Call Center Data in the Cloud - Is it Secure?

March 24, 2021

Although the majority of enterprises may have been reluctant so far, the future of data storage is in the cloud. It is rapidly improving and today’s cloud computing services are fairly secure and there are many great cloud compliance solutions out there to choose from.

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When Was the Last Time You Reconsidered Your GDPR Compliance Strategy?

March 3, 2021

Recording of telephone conversations is a common practice among call center organizations for several interests, from training purposes through business analysis to fulfilling agent-customer agreements. It also increases the traceability of customer service, provides valuable data for sales and contributes to the improvement of a quality service.

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Upcoming Events

Tuesday, 23. November 2021.

After a two-year omission our team cannot wait to finally meet you again at Cisco Live 2022 in Amsterdam, from February 7-11.

Tuesday, 23. November 2021.

In June 2022 TC&C will be a part of the Cisco Live conference in Las Vegas, Nevada, where you can gain the knowledge and skills that can make a powerful...