For trading houses, seamless recording is vital when legally required, not only to record and archive calls, sometimes for several years, but it is also important to be able to easily search and retrieve them on request, regardless of trader location. TC&C is focused on VoIP and Unified Communication innovation. Its strategy is to introduce new, critical concepts like business flexibility that can only be cost-effectively addressed through an IP-based solution. TC&C has been continuously expanding its cooperative efforts with leading vendors, like BT, who provide the most secure and reliable BT Turrets for financial institutions globally.
BT recognizes that most of the added value of IP Convergence comes from the integration of telephony systems with computer-based applications. Therefore, BT with TC&C provides a complete trading floor solution. An interaction and proper recording of the trader's voice can be made with TC&C's award winning call recording system: CARIN.
CARIN is designed from the ground up to meet the demanding requirements of a wide range of industries such as banking, insurance, government, and specialized customer contact centers. CARIN is optimized for multi-site operation, characterized by high performance, video call recording capability, enterprise management and security features; thereby providing a truly high-end solution at a competitive price. TC&C's recording suite has passed the comprehensive Cisco Compatible certification test.
CARIN offers an entirely integrated IP call recording solution with the BT Turret system. The integration between the two platforms is based on active recording. This means that a duplicate media stream of every conversation to be recorded (as there is flexibility in which calls are recorded) is sent from the turret to the CARIN recording server.