Introducing CARIN’s AI-Powered Features: Fortify Security, Compliance, and Customer Experience

Stay ahead of evolving threats and unlock powerful insights with CARIN's cutting-edge AI, including the industry's first Deepfake Guard.

Deepfake Guard: Real-Time AI Defense Against Modern Threats

In today's rapidly evolving digital landscape, deepfake technologies pose an unprecedented and sophisticated threat, especially to critical sectors like contact centers, BFSI (Banking, Financial Services, and Insurance), and government operations. As the first compliance recorder to offer integrated deepfake detection, CARIN is leading the charge in safeguarding your organization.

CARIN’s groundbreaking Deepfake Guard leverages advanced artificial intelligence to help organizations detect and mitigate these fraudulent threats in real-time. Integrated seamlessly into the CARIN Compliance Recorder (v11.5), Deepfake Guard scores ongoing calls with a probability of the caller being a deepfake, enabling immediate action.

With Deepfake Guard, your organization can:

Strengthen Security: Proactively identify and block fraudulent callers using AI-generated voices, protecting sensitive operations and data.
Ensure Compliance: Maintain unwavering adherence to regulatory requirements by preventing sophisticated impersonation attempts.
Build Unshakeable Trust: Provide your customers with absolute confidence in the integrity and security of every interaction.

Stay one step ahead of cybercriminals and preserve your organization’s reputation and security with CARIN's pioneering Deepfake Guard. For retrospective analysis of recorded calls, Deepfake Guard can also be run manually.

Beyond Deepfake Detection: Comprehensive AI-Powered Insights with CARIN

CARIN is more than just a compliance recorder; it's a powerful, AI-driven platform designed to transform how your organization manages, analyzes, and improves its operations. All of CARIN's AI features are available for on-premise deployment and also in the cloud, ensuring your sensitive data remains secure and private, with analyses executed locally or in the cloud without external internet access.

1. High-Accuracy Transcription

Automatically convert call audio into precise written text using cutting-edge Automatic Speech Recognition (ASR) technology. Perfect for compliance teams and customer experience professionals, transcription enables keyword searching, in-depth content analysis, and efficient archiving of textual records.

Supports automatic language detection for over 50 languages.
Can be fine-tuned and trained to accurately recognize industry-specific terminology, unique product names, and domain-specific language patterns.

2. Seamless Translation to 50+ Languages

Effortlessly bridge language barriers. CARIN’s translation feature converts transcribed call text into more than 50 languages, empowering your organization to serve a diverse global customer base with ease. Ideal for multilingual contact center environments.

3. Intelligent Emotion Detection

Gain a deeper understanding of customer sentiment and agent performance. CARIN’s emotion analysis evaluates conversations based on both transcribed text and audio, assigning a numerical score (1-10) to each call. This allows quality reviewers and supervisors to quickly identify interactions requiring special attention, enhancing customer experiences and agent coaching.

4. Proactive Anomaly Detection

Identify technical issues and suspicious patterns within call audio. CARIN detects audio interruptions, unwanted pops and clicks, and excessive background noise, helping you maintain optimal call quality and uncover potential compliance violations or fraud attempts. Accuracy can be significantly improved by submitting audio samples of specific anomalies.

5. Instant Call Summarization

Quickly grasp the essence of any interaction. CARIN generates automatic summaries of the main points discussed during a call, based on transcription and context analysis. This functionality leverages a powerful Large Language Model (LLM) and allows for a rapid understanding of calls without needing to listen to the entire recording.

The Future of Compliance and CX with CARIN

CARIN’s advanced compliance recording platform is the trusted choice for leading organizations in contact center, BFSI, and government sectors. With the unparalleled Deepfake Guard and our robust suite of AI-powered capabilities, CARIN equips businesses to overcome modern challenges and optimize operations at scale.

Looking ahead, our Evolution Roadmap promises even more transformative capabilities:

The integrated Large Language Model will enable powerful AI prompt-based searches, allowing you to find calls with inappropriate language, check for specific topics addressed, or identify customer complaints.
We are exploring new features like post-call noise reduction, continually aligning CARIN's capabilities with client needs and the latest trends in communication security and quality.

Whether you're a compliance officer safeguarding against regulatory risks, a customer experience leader striving for exceptional service, or a government entity ensuring data integrity, CARIN offers tailored, future-proof solutions to meet your evolving needs.

Discover CARIN's AI-Powered Advantage

Ready to explore CARIN’s pioneering Deepfake Guard and other cutting-edge AI capabilities? See how you can transform your compliance, security, and customer experience efforts.

Get in Touch