2022-2024

Currently, CARIN can transcribe calls in several languages, including Hungarian, using built-in AI models. In addition, sentiment analysis is also available, which can detect sentiment changes within a call, as well as provide an overall assessment of the sentiment of the call. This data can later be searched and filtered in the CARIN interface or accessed via API.

We are thrilled to announce that CARIN is now fully integrated to supercharge Webex Contact Center infrastructures with our cutting-edge AI-powered analytic features!

TC&C has been certified as an Advanced Collaboration Architecture Specialized partner of Cisco.
In recognition of this accomplishment, TC&C will be identified as holding the Cisco Advanced Collaboration Architecture Specialization in the Cisco Partner Locator.

TC&C has achieved the Cisco Networking Specialization.

Our company has proven they can provide sophisticated, value-added Cisco solutions through their in-depth sales capabilities, technology skills and service offerings.
In recognition of this accomplishment, TC&C will be identified as holding the Cisco Networking Specialization in the Cisco Partner Locator.

TC&C LTD. has been certified as a Cisco Premier Integrator.

Our company has met all personnel, specialization, support requirements and has demonstrated that it is qualified to sell, install and support Cisco solutions.
In recognition of this accomplishment, TC&C will be identified as a Cisco Premier Integrator in the Cisco Partner Locator.

By achieving this designation, TC&C has again proven the ability to provide sophisticated, value-added Cisco solutions for a variety of industries globally.
The current certification of TC&C as a Select Developer is valid until July 7, 2025.

A long-standing customer demand has been met as TC&C has made its CARIN 11 AI-powered compliance recorder available to Microsoft Teams users on Microsoft AppSource and Azure Marketplace.

We are proud to announce that CARIN has been tested and verified by BT as a compatible recording solution. The official BT Compatible status guarantees a quality that customers using BT equipment and CARIN Unified Communications Recording Solution are able to protect their investment and are able to leverage full functionality of the BT platform with our recording system.

At the end of the Call & Contact Centre Expo UK, Bose audio sunglasses were raffled off among the participants of our "Be a Deepfake Investigator" game. The game was not only a fun activity, but also successfully highlighted the need for a solution that can automatically detect deepfakes, such as the CARIN Deepfake Guard.

29-30 November, 2023 TC&C is at the Call and Contact Centre Expo in London.

Visit us at booth CC-N40 at CCCEXPO to get the latest update on our products, meet us in person and win Bose Audio Sunglasses.

TC&C has been certified as a Premier Integrator partner of Cisco in Hungary.

TC&C has been certified as a Collaboration SaaS Specialized partner of Cisco in Hungary.

TC&C has been certified as a Select Developer partner of Cisco in Hungary.

TC&C has been certified as an Advanced Collaboration Architecture Specialized partner of Cisco.

TC&C has been certified as a Networking Specialized partner of Cisco.

The release of CARIN 11 is right around the corner, equipped with enhanced and new features, such as: Recording of Microsoft Teams

CARIN supports recording all types of MS Teams media, so that you can take MS Teams video conferencing and training to a professional and compliant level.

Get the latest version of our powerful wallboard application, ccInfo, to visualize real-time statistics on an enhanced level and better contact center processes.

ccTimer is a web-based working time managing and scheduling software and is now enhanced to seamlessly integrate with modern contact center software, devices and technologies. Download it for free now.

The CARIN system is optimized for single and multi-site companies and due to its scalability, it can be the right solution for small businesses and large enterprises as well. A good example of how well our recording solution performs for big firms is that CIN, the biggest paint manufacturer of the Iberian Peninsula chose CARIN.

Healthcare organizations fell into a special category when it comes to compliance recording. Centro Hospitalar de Lisboa Ocidental have recently implemented the CARIN recording suite to ensure the protection of their clients personal data.

The list of CARIN users is expanded by the Critical Infrastructure and Coastal Protection Authority of Abu Dhabi. The CARIN system is constantly being developed with the intention to provide total compliance for our customers, even if they are from the field of state security.

Ramadan is here and we at TC&C would like to express our best wishes to the Muslim community all around the world.

Did you know, that the enhanced security features of CARIN, such as the Terror Alert functionality, point beyond basic compliance requirements and contribute to effective data management as well.

The CARIN Storage Space Calculator is here to help you while planning your contact center.

The past 30 years have not only been about work and professionalism, but also about sharing non-professional moments together, outside of work. It is those moments that have created the strong team that we are today. We would like to extend a heartfelt thank you to all of our employees, past and present, for their hard work and dedication. Here's to many more years of success together.

Approaching the end of 2022, we would like to express our thanks and appreciation for this year’s joint cooperation. We wish you all the best and a prosperous year for 2023.

Best regards,
the TC&C Team

TC&C’s CEO, Csaba Juhász PhD and two colleagues from the University of Pannonia, Zsolt Vassy and István Vassányi conducted a noteworthy study which investigated the potential of using artificial intelligence methods (AI) on data generated from computer devices to diagnose illnesses. The findings are encouraging, particularly in regard to respiratory and mental diseases. Nevertheless, additional research is essential to arrive at definite conclusions, and it should involve a larger sample size.

This post is a translation of the article, published in Digital Hungary. You can read the original article here.

Artificial intelligence-based solution to help increase the level of customer satisfaction in contact centers in accordance with legislative requirements

We gladly report that Adnoc Trading, the trade-manager company of Abu Dhabi National Oil Company manages and stores recorded conversations of its converging, C9 powered trading floors with CARIN.

We dedicate this post to show you the brief of delivering our solutions to polities. Register for a detailed case study about CARIN and more.

We dedicate this post to show you the brief of the process of integrating CARIN with Cloud9 for Adnoc. Register for a detailed case study about CARIN and more.

We dedicate this post to show you the brief of Old Dominion University and TC&C's collaboration. Register for a detailed case study about CARIN LectureCorder and more.

From global stock markets to healthcare and public administration to university lectures

Many companies are required by law to record calls of their customer service. Although recordings stored for compliance purposes mean access to a goldmine of information, its deeper exploration still awaits. A successful Hungarian development, TC&C’s smart recorder, CARIN can help to exploit the possibilities.

“NAIH, the Hungarian National Data Protection and Freedom of Information Authority, recently imposed a 250 million HUF fine on a bank that has been evaluating call center calls with an artificial intelligence based software analyzing customers’ emotions.

This post is a translation of the article, published in Computerworld. You can read the original article here.

CARIN records, manages and stores calls and BT Turrets of Elering, a national transmission system operator for electricity and natural gas with headquarters in Tallinn, Estonia.

Banks fall into a special category of organizations when it comes to compliance and recording. CARIN ensures compliance toward legislations such as GDPR, MiFID II, PCI DSS, which are essential parts of financial institutions’ operational guidelines.

Thank you for visiting our booth at the IT Business conference in Budapest. In case you didn’t have the chance to meet us in person there, check out our latest news where Csaba Juhász, the CEO of TC&C introduces the company that is TC&C today and what it has become in the past 30 years. Click here to read the original article of IT Business in Hungarian.

At the recently held ITB conference, the participants had the great opportunity to hear several interesting and forward-looking presentations on the topic of artificial intelligence, its possibilities and legal implications.

This post is a translation of the interview made with the chief executive officer of TC&C, Csaba Juhász, published in IT Business. You can read the original article here.

Come celebrate with us at Inside ITB 2022 in Budapest. 30 years means 30 years of relevant experience on the market.

The title of TC&C’s Cisco Partnership is Premier Integrator and Select Developer from now on. By achieving this designation, TC&C Ltd. has again proven the ability to provide sophisticated, value-added Cisco solutions through our in-depth sales capabilities, development and technology skills and service offerings.

Bulgarian NRA is a well-connected financial stakeholder across Southeastern Europe, so choosing CARIN as their compliance recorder is an honor for TC&C.

Artificial Intelligence Coalition connects stakeholders in business, research, academia and government in the field of artificial intelligence to prepare the Hungarian economy and society for the AI revolution.

This blog post is a publication of the chief executive officer of TC&C, Csaba Juhász’s article published in IT Business.

TC&C has broadened CARIN’s capturing capability through an integration with the cloud-based Cloud9 communications platform.

The latest version of our omnichannel recorder, CARIN 10.9 is available with enhanced and updated features to provide an across the board solution for contact center operating businesses.

One of TC&C’s main mission is to improve hand-in-hand with our customers. CARIN is designed to be easily scalable to support the growth of your organization, providing seamless compliance recording for any business.

May 21st of 2022 is the World Day of Cultural Diversity. TC&C has customers all around the globe, so we find it important to support movements that spread the idea of equality and the cooperation of all kinds of ethnicities.

May 13 is Global Engineering Day. Today, we pay tribute to the profession and field of study that has always pushed the known limitations of mankind a little bit further. It is also to underscore the need to promote science and technology, as well as different branches of engineering as competitive and fulfilling career tracks.

We proudly report that a big fish of the financial sector, Killik & Co decided to record, store and manage all interactions with the CARIN365 Recording System again.

For most of us, creativity and innovation is a huge driving force. Enjoying the benefits of better and better inventions and solutions is great, but being part of a creative team, working on innovative processes might be one of the greatest joys in life. TC&C have developed the newest version of CARIN, to provide you and your team a collaborative, and up-to-date solution. Check out CARIN 11!

Agricultural Bank of China Limited (ABC) is one of the major integrated financial service providers in China that ensures compliance with CARIN365.

Recently mental health has gained significance in the ways we think of health and well-being.

How can TC&C contribute to the mental health of their customers? By minimizing risks via a reliable, secure and compliant recording solution.

Switch to CARIN and take the stress out of compliance.

A new member on the list of TC&C’s successful collaborations. Healthcare organization, Portuguese Red Cross has decided to record, store and manage all its internal and customer facing interactions with the CARIN Compliance Recording Solution.

However electricity is one of the most eco-friendly power resources, being a part of the technological industry TC&C finds it necessary to raise awareness on the importance of environmental consciousness. Please if you have the means, tonight from 20.30 to 21.30 switch off, unplug and join a worldwide movement for a better future.

We are proud to report that Matoshinos, the beautiful city of Portugal, has decided to manage its business with CARIN.

World Sleep Day originates from the United States and aims to raise awareness about the importance of health, sleep and lifestyle and how important those factors are considering one’s well being. Unfortunately, more and more people struggle with troubled sleep which can easily be a result of stressful work days. A Good night’s sleep is within reach when you are using a reliable compliance recorder. CARIN users sleep like a baby.

The best of things usually come in pairs, however life often isn’t so ideal. To show our support on World Kidney Day, our Team has decided to surprise our clients and partners with a buy one, get one for free sale. Contact us to get your very own CARIN system today and we present you with a ccDialer as well.

We would like to show our appreciation to all the women out there.
Happy International Women’s Day!

Your TC&C Team

TC&C has been certified as a Collaboration SaaS Specialized Partner. We have met all requirements for achieving the above Certification, including personnel, support and specialization.

We proudly report that Fenaco, the Swiss economic development supporter of farmers has chosen our wallboard application, ccInfo to measure performance in its contact centers.

QatarEnergy, formerly known as Qatar Petroleum may have relaunched its brand yet decided to stick with our tried and tested wallboard application for contact center performance measurement, ccInfo.

We happily report that Hilti has trusted TC&C yet again.

We proudly inform all our clients and partners that CARIN has been tested and certified as a Windows Server 2022 compatible compliance recorder.