Season's Greetings

Approaching the end of 2022, we would like to express our thanks and appreciation for this year’s joint cooperation. We wish you all the best and a prosperous year for 2023.

Best regards,
the TC&C Team

Can AI tell from your webcam’s video if you’re sick?

TC&C’s CEO, Csaba Juhász PhD and two colleagues from the University of Pannonia, Zsolt Vassy and István Vassányi conducted a noteworthy study which investigated the potential of using artificial intelligence methods (AI) on data generated from computer devices to diagnose illnesses. The findings are encouraging, particularly in regard to respiratory and mental diseases. Nevertheless, additional research is essential to arrive at definite conclusions, and it should involve a larger sample size.

Smart Call Recording for an Outstanding Customer Experience - In Focus: Data Privacy

This post is a translation of the article, published in Digital Hungary. You can read the original article here.

Artificial intelligence-based solution to help increase the level of customer satisfaction in contact centers in accordance with legislative requirements

Integrating CARIN with Cloud9 for Adnoc

We gladly report that Adnoc Trading, the trade-manager company of Abu Dhabi National Oil Company manages and stores recorded conversations of its converging, C9 powered trading floors with CARIN.

Case Study - Centralized Video Conferencing for Public Administration

We dedicate this post to show you the brief of delivering our solutions to polities. Register for a detailed case study about CARIN and more.

Case Study - CARIN C9 Integration

We dedicate this post to show you the brief of the process of integrating CARIN with Cloud9 for Adnoc. Register for a detailed case study about CARIN and more.

Case Study - CARIN for Old Dominion University

We dedicate this post to show you the brief of Old Dominion University and TC&C's collaboration. Register for a detailed case study about CARIN LectureCorder and more.

TC&C's Smart Recorder Preserves & Evaluates Words

From global stock markets to healthcare and public administration to university lectures

Many companies are required by law to record calls of their customer service. Although recordings stored for compliance purposes mean access to a goldmine of information, its deeper exploration still awaits. A successful Hungarian development, TC&C’s smart recorder, CARIN can help to exploit the possibilities.

First and Foremost: Compliance

“NAIH, the Hungarian National Data Protection and Freedom of Information Authority, recently imposed a 250 million HUF fine on a bank that has been evaluating call center calls with an artificial intelligence based software analyzing customers’ emotions.

New Trends in the Contact Center World

This post is a translation of the article, published in Computerworld. You can read the original article here.

CARIN in the Energy Sector

CARIN records, manages and stores calls and BT Turrets of Elering, a national transmission system operator for electricity and natural gas with headquarters in Tallinn, Estonia.

Mayfair Records with CARIN

Banks fall into a special category of organizations when it comes to compliance and recording. CARIN ensures compliance toward legislations such as GDPR, MiFID II, PCI DSS, which are essential parts of financial institutions’ operational guidelines.

TC&C at the ITB Conference 2022, Budapest

Thank you for visiting our booth at the IT Business conference in Budapest. In case you didn’t have the chance to meet us in person there, check out our latest news where Csaba Juhász, the CEO of TC&C introduces the company that is TC&C today and what it has become in the past 30 years. Click here to read the original article of IT Business in Hungarian.

TC&C's CEO Presenting at the ITB Conference

At the recently held ITB conference, the participants had the great opportunity to hear several interesting and forward-looking presentations on the topic of artificial intelligence, its possibilities and legal implications.

Stability in Development

This post is a translation of the interview made with the chief executive officer of TC&C, Csaba Juhász, published in IT Business. You can read the original article here.

TC&C is 30 Years Old

Come celebrate with us at Inside ITB 2022 in Budapest. 30 years means 30 years of relevant experience on the market.

TC&C is a Premier Integrator and Select Developer Cisco Partner

The title of TC&C’s Cisco Partnership is Premier Integrator and Select Developer from now on. By achieving this designation, TC&C Ltd. has again proven the ability to provide sophisticated, value-added Cisco solutions through our in-depth sales capabilities, development and technology skills and service offerings.

National Revenue Agency of Bulgaria Records with CARIN

Bulgarian NRA is a well-connected financial stakeholder across Southeastern Europe, so choosing CARIN as their compliance recorder is an honor for TC&C.

TC&C in AI Coalition of Hungary

Artificial Intelligence Coalition connects stakeholders in business, research, academia and government in the field of artificial intelligence to prepare the Hungarian economy and society for the AI revolution.

Smart Recording

This blog post is a publication of the chief executive officer of TC&C, Csaba Juhász’s article published in IT Business.

CARIN Integrates with Cloud9

TC&C has broadened CARIN’s capturing capability through an integration with the cloud-based Cloud9 communications platform.

Magellan Midstream Partners Upgrades to CARIN 10.9

The latest version of our omnichannel recorder, CARIN 10.9 is available with enhanced and updated features to provide an across the board solution for contact center operating businesses.

BankIslami Extended Their CARIN

One of TC&C’s main mission is to improve hand-in-hand with our customers. CARIN is designed to be easily scalable to support the growth of your organization, providing seamless compliance recording for any business.

World Day of Cultural Diversity

May 21st of 2022 is the World Day of Cultural Diversity. TC&C has customers all around the globe, so we find it important to support movements that spread the idea of equality and the cooperation of all kinds of ethnicities.

IEEE Global Engineering Day

May 13 is Global Engineering Day. Today, we pay tribute to the profession and field of study that has always pushed the known limitations of mankind a little bit further. It is also to underscore the need to promote science and technology, as well as different branches of engineering as competitive and fulfilling career tracks.

Killik & Co Trusts CARIN

We proudly report that a big fish of the financial sector, Killik & Co decided to record, store and manage all interactions with the CARIN365 Recording System again.

International Creativity and Innovation Day

For most of us, creativity and innovation is a huge driving force. Enjoying the benefits of better and better inventions and solutions is great, but being part of a creative team, working on innovative processes might be one of the greatest joys in life. TC&C have developed the newest version of CARIN, to provide you and your team a collaborative, and up-to-date solution. Check out CARIN 11!

Agricultural Bank of China Records with CARIN

Agricultural Bank of China Limited (ABC) is one of the major integrated financial service providers in China that ensures compliance with CARIN365.

World Health Day

Recently mental health has gained significance in the ways we think of health and well-being.

How can TC&C contribute to the mental health of their customers? By minimizing risks via a reliable, secure and compliant recording solution.

Switch to CARIN and take the stress out of compliance.

Portuguese Red Cross Records with CARIN

A new member on the list of TC&C’s successful collaborations. Healthcare organization, Portuguese Red Cross has decided to record, store and manage all its internal and customer facing interactions with the CARIN Compliance Recording Solution.

Earth Hour

However electricity is one of the most eco-friendly power resources, being a part of the technological industry TC&C finds it necessary to raise awareness on the importance of environmental consciousness. Please if you have the means, tonight from 20.30 to 21.30 switch off, unplug and join a worldwide movement for a better future.

Câmara Municipal de Matosinhos Chose CARIN

We are proud to report that Matoshinos, the beautiful city of Portugal, has decided to manage its business with CARIN.

World Sleep Day

World Sleep Day originates from the United States and aims to raise awareness about the importance of health, sleep and lifestyle and how important those factors are considering one’s well being. Unfortunately, more and more people struggle with troubled sleep which can easily be a result of stressful work days. A Good night’s sleep is within reach when you are using a reliable compliance recorder. CARIN users sleep like a baby.

World Kidney Day

The best of things usually come in pairs, however life often isn’t so ideal. To show our support on World Kidney Day, our Team has decided to surprise our clients and partners with a buy one, get one for free sale. Contact us to get your very own CARIN system today and we present you with a ccDialer as well.

International Women's Day

We would like to show our appreciation to all the women out there.
Happy International Women’s Day!

Your TC&C Team

TC&C Achieves Collaboration SaaS Specialization

TC&C has been certified as a Collaboration SaaS Specialized Partner. We have met all requirements for achieving the above Certification, including personnel, support and specialization.

Fenaco Measures Quality and Performance with ccInfo

We proudly report that Fenaco, the Swiss economic development supporter of farmers has chosen our wallboard application, ccInfo to measure performance in its contact centers.

QatarEnergy Cooperates with TC&C

QatarEnergy, formerly known as Qatar Petroleum may have relaunched its brand yet decided to stick with our tried and tested wallboard application for contact center performance measurement, ccInfo.

Hilti Records with CARIN

We happily report that Hilti has trusted TC&C yet again.

CARIN Windows Server 2022 Compatibility

We proudly inform all our clients and partners that CARIN has been tested and certified as a Windows Server 2022 compatible compliance recorder.

Upcoming Events

Save the date: June 2-6, 2024 and join us at this year's Cisco Live in Las Vegas to celebrate 35 years of education, inspiration, and fun! Sign up to be...

Save the date: April 24th & 25th 2024, so we can meet at Call and Contact Center Expo, the leading event for contact center professionals. Order your tickets here.

Let’s come together in Amsterdam on February 5-9, 2024 to gain knowledge, cultivate a vision, build community, share experiences, and explore the possibilities of IT. Register for the ultimate...