Our Team is proud to report that this year Bridgestone decided again on renewing their contract for ccConn support. By this renewal we have been serving them for over 10 years.
With implementing ccConn companies can preserve their place in the forefront (or getting there for that matter), by becoming close to perfect in terms of customer service. ccConn’s SAP and Cisco UCCX connector serves as a middleware between SAP ECC or SAP CRM and Cisco Unified Contact Center Express, a perfect solution for contact center operator organizations with a Cisco and SAP infrastructure. Having such a middleware enables contact center agents to facilitate data and call control due to the easement of using the SAP user interface exclusively during customer management and many other features.