Ariston is a worldwide expert in water heating and heating systems, serving its customers day by day via operating an effective and seamless customer service.
How? Obviously with ccConn!
Ariston is an enterprise that globally markets its products for a wide range of audience, which means the necessity of dealing with all kinds of customer demands and complaints. Tackling this task is impossible without an effective system architecture that supports call center representatives so they can focus on providing a quality service rather than struggling with IT difficulties.
ccConn has proven to be just the right solution for them, since it is an integration solution that provides real-time connectivity between Cisco Unified Contact Center Express and SAP ECC or CRM. Meaning to improve call management and contributing to workforce optimization by enabling users to use SAP as their single user interface.
Thank you for trusting TC&C, Ariston.