Our team is proud to announce that the next major milestone in our compliance recording portfolio has arrived: CARIN QAi 12.0 is officially released.
This version marks a new era for CARIN, bringing powerful AI-driven capabilities to the heart of compliance recording. With the introduction of Deepfake Guard, CARIN now delivers AI-powered, real-time deepfake detection during calls — with results clearly displayed in the user interface.
CARIN 12.0 also introduces AI-generated summarization integrated into call transcription, along with AI-powered anomaly detection and a more effective LLM-based translator module. Transcriptions are now faster than ever, horizontally scalable, and accessible via API — enabling seamless integration into your compliance workflows.
We have further enhanced the recording ecosystem with:
- Improved audio quality in Microsoft Teams recordings
- Webex Contact Center integration for compliant call recording
- Archiving of MS Teams IM messages
- Redesigned Jabber IM module
- New API endpoints (GetAllUsers, GetAllExtensions)
- Expanded multilingual Web UI support (EN, HU, DE, FR, ES, PT, IT)
On the architecture side, CARIN 12.0 advances performance and scalability with:
- Migration to Java 17
- Tomcat 9 support
- AI workers deployed in Docker containers on Linux-based appliances
- Standardized reporting, alerting, and email configuration
Beyond innovation, stability remains key. This release contains numerous enhancements and bug fixes across AI modules, recording components, workflows, UI, reporting, and security — with no known critical issues and no critical fixes required in this version.
CARIN 12.0 is not just an upgrade — it is a transformation toward AI-powered, future-ready compliance.
Contact us to learn more about upgrading to CARIN 12.0 and discover how intelligent compliance recording can elevate your organization.
