DTEK, the largest energy company in Ukraine has chosen ccConn to connect their Cisco UCC Express CC and SAP to serve their customers better and to achieve maximum ROI on their SAP CRM.
ccConn enables DTEK agents to use SAP CRM as their single user interface and their efficiency can be improved. With ccConn SAP information is carried with the call and transferred to agents therefore DTEK can also attain better call management. With caller identification personalized calls become possible, hence increasing customer satisfaction.
Last but not least DTEK can also save on their agents’ labor time since calls can be made directly from SAP using click-to-dial.