Deepfake Guard: Real-Time Defense Against AI Threats

In today's rapidly evolving digital landscape, deepfake technologies pose an unprecedented and sophisticated threat, especially to critical sectors like contact centers, BFSI (Banking, Financial Services, and Insurance), and government operations. As the first compliance recorder to offer integrated deepfake detection, CARIN is leading the charge in safeguarding your organization.

Deepfake Guard Overview

CARIN features the groundbreaking Deepfake Guard that leverages advanced artificial intelligence to help organizations detect and mitigate these fraudulent threats in real-time. Integrated seamlessly into the CARIN Compliance Recorder, Deepfake Guard scores ongoing calls with a probability of the caller being a deepfake, enabling immediate action.

With Deepfake Guard, your organization can:

Strengthen Security: Proactively identify and block fraudulent callers using AI-generated voices, protecting sensitive operations and data.
Ensure Compliance: Maintain unwavering adherence to regulatory requirements by preventing sophisticated impersonation attempts.
Build Unshakeable Trust: Provide your customers with absolute confidence in the integrity and security of every interaction.

Stay one step ahead of cybercriminals and preserve your organization’s reputation and security with CARIN's pioneering Deepfake Guard. For retrospective analysis of recorded calls, Deepfake Guard can also be run manually.

Deepfake Guard Introduction
Learn Deepfake Guard, the first holistic anti-deepfake platform, designed to safeguard enterprise communications and protect organizations from the growing threat of synthetic media fraud.
Duration: 2:01.

Deepfake Guard in a Compliance Recorder
This short video demonstrates how the Deepfake Guard platform integrates with the CARIN compliance recorder.
Duration: 3:39.

Deepfake Guard in Dealer Boards
This short video demonstrates how the Deepfake Guard platform integrates with the dealer boards of a Trading Floor.
Duration: 3:26.

Beyond Deepfake Detection: Comprehensive AI-Powered Insights with CARIN

CARIN is more than just a compliance recorder; it's a powerful, AI-driven platform designed to transform how your organization manages, analyzes, and improves its operations. All of CARIN's AI features are available for on-premise deployment and also in the cloud, ensuring your sensitive data remains secure and private, with analyses executed locally or in the cloud without external internet access.

High-Accuracy Transcription

Automatically convert call audio into precise written text using cutting-edge Automatic Speech Recognition (ASR) technology. Perfect for compliance teams and customer experience professionals, transcription enables keyword searching, in-depth content analysis, and efficient archiving of textual records.

Supports automatic language detection for over 50 languages.
Can be fine-tuned and trained to accurately recognize industry-specific terminology, unique product names, and domain-specific language patterns.

Seamless Translation to 50+ Languages

Effortlessly bridge language barriers. CARIN’s translation feature converts transcribed call text into more than 50 languages, empowering your organization to serve a diverse global customer base with ease. Ideal for multilingual contact center environments.

Intelligent Sentiment Analysis

Gain a deeper understanding of customer sentiment and agent performance. CARIN’s sentiment analysis evaluates conversations based on both transcribed text and audio, assigning a numerical score (1-10) to each call. This allows quality reviewers and supervisors to quickly identify interactions requiring special attention, enhancing customer experiences and agent coaching.

Proactive Anomaly Detection

Identify technical issues and suspicious patterns within call audio. CARIN detects audio interruptions, unwanted pops and clicks, and excessive background noise, helping you maintain optimal call quality and uncover potential compliance violations or fraud attempts. Accuracy can be significantly improved by submitting audio samples of specific anomalies.

Instant Call Summarization

Quickly grasp the essence of any interaction. CARIN generates automatic summaries of the main points discussed during a call, based on transcription and context analysis. This functionality leverages a powerful Large Language Model (LLM) and allows for a rapid understanding of calls without needing to listen to the entire recording.

The Future of Compliance and CX with CARIN

CARIN’s advanced compliance recording platform is the trusted choice for leading organizations in contact center, BFSI, and government sectors. With the unparalleled Deepfake Guard and our robust suite of AI-powered capabilities, CARIN equips businesses to overcome modern challenges and optimize operations at scale.

Looking ahead, our Evolution Roadmap promises even more transformative capabilities:

The integrated Large Language Model will enable powerful AI prompt-based searches, allowing you to find calls with inappropriate language, check for specific topics addressed, or identify customer complaints.
We are exploring new features like post-call noise reduction, continually aligning CARIN's capabilities with client needs and the latest trends in communication security and quality.

Whether you're a compliance officer safeguarding against regulatory risks, a customer experience leader striving for exceptional service, or a government entity ensuring data integrity, CARIN offers tailored, future-proof solutions to meet your evolving needs.

Discover CARIN's AI-Powered Advantage

Ready to explore CARIN’s pioneering Deepfake Guard and other cutting-edge AI capabilities? See how you can transform your compliance, security, and customer experience efforts.

GET IN TOUCH

AI‑Powered Analytics for Deeper Communication Insights

CARIN QAi is engineered to transform raw communication data into actionable intelligence, dramatically reducing manual effort while enhancing compliance integrity and customer experience.

By combining advanced transcription, multilingual processing, and AI‑driven evaluation, it enables organizations to understand every interaction with unprecedented clarity.

These capabilities empower Quality Assurance and Compliance teams to move beyond manual review and embrace scalable, automated insight generation.

With this foundation, enterprises can elevate both operational efficiency and regulatory confidence across their entire communication ecosystem.

CARIN QAi Analytics Overview

Precision Transcription with ASR

Transcription is the foundational layer of intelligence for CARIN QAi. Using cutting-edge Automatic Speech Recognition (ASR) technology, CARIN automatically converts every syllable of call audio into precise, auditable written text.

For Quality Assurance and Compliance teams, this fundamental step unlocks a wealth of possibilities with recorded data:

Enabling Deep Content Analysis: The transformation of audio into text allows for immediate, precise keyword searching and advanced content filtering.
Facilitating Multilingual QA: CARIN supports automatic language detection for over 50 languages.
Superior Accuracy via Customization: The ASR engine can be fine-tuned for industry-specific terminology.
The Engine for All AI Insights: Transcription serves as the core input for all downstream AI functions.

Transcription Overview
Discover how CARIN automatically converts your calls into accurate, searchable transcripts in seconds.
With just a few clicks, you can transform conversations into text, making it easier to review, analyze, and find key information—without replaying the entire call.
Duration: 0:56.

Real-Time Translation

The Translation feature dramatically expands the reach and effectiveness of your Quality Assurance and compliance programs. By converting transcribed call text across numerous languages, CARIN QAi eliminates language as a barrier to insight and integrity. This capability is critical for multinational organizations and multilingual contact centers, allowing QA managers to apply a single, rigorous evaluation standard globally.

Deep Sentiment Analysis

Sentiment Analysis offers Quality Assurance and compliance teams an objective, scalable method for evaluating the human element of every interaction.

Summarization

Summary generation is a major accelerator for Quality Assurance and compliance review. Leveraging a powerful language model, CARIN generates automatic, context-aware summaries of the main points discussed during a call. This instant overview eliminates the need to listen to entire recordings, allowing teams to quickly identify key outcomes, topics, and commitments made during the interaction. This functionality is crucial for busy supervisors, auditors, and compliance teams, allowing for rapid understanding and prioritization of call data for quality assurance and compliance reviews.

Summarization Overview
See how CARIN turns long calls into clear, actionable summaries in seconds.
With AI-powered analysis, CARIN automatically highlights the most important points, decisions, and next steps—so you don’t have to go through the entire conversation.
Duration: 1:03.

Prompt-Based Evaluation: Automated, Context-Aware Quality Assurance

Prompt-Based Evaluation represents a major advancement in automated quality assurance for compliance-driven organizations.

Automate Compliance Verification
Improve QA Accuracy
Gain Immediate Insights

Prompt-Based Evaluation Overview
This video demonstrates how Prompt-Based Evaluation enables automated compliance checks and QA scoring using custom prompts.
Duration: 2:07.

Proactive Anomaly Detection

This proactive detection capability helps QA teams and risk managers...

Communication Anomalies
Recording Integrity Anomalies

Secure Your Communications with Deepfake Guard

CARIN QAi is built to secure the integrity of your records.

Learn More About Deepfake Guard

Click here to download the CARIN Smart Collaboration Recorder brochure_EN

Download

TC&C, developer of the award-winning CARIN IP call recording solution, has released its free Speex decoder to users worldwide. By installing this piece of software, users can play back Speex-encoded files in any DirectShow compatible player, such as Microsoft Windows Media Player. TC&C’s CARIN call recording system uses the Speex codec to efficiently store voice recordings. The software is available through an easy to use setup package, which automatically installs the codec and configures the system to recognize and play back Speex audio.

File size: 1 MByte
Version: 4.0.1923

License

The software is free to use for any purposes without any restriction until the following conditions are met:

The copyright information cannot be altered or removed from the software: (c) Copyright 2000-2009 TC&C Ltd.
If the software is redistributed in any form or offered for download, a link to TC&C’s web address have to be always displayed: http://www.tcandc.com/speex

Technical Information

The CARIN Speex decoder offers the following features available in Speex format:

Decoding of narrowband (8 kHz),wideband (16 kHz), and ultra-wideband (32 kHz) compressed audio files
Intensity stereo
Variable bitrate operation(VBR)
Voice Activity Detection (VAD)
Discontinuous Transmission(DTX)
Ogg container support
Seeking in Ogg container
Automatic file format detection based on .spx extension

Supported operating systems:

Windows XP
Windows Vista
Windows 7
Windows 2003 Server
Windows 2008 Server

Supported media players: any Microsoft DirectShow compatible player including Windows Media Player.

About Speex

Speex is an OpenSource/Free Software patent-free audio compression format designed for speech.

The Speex codec aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs.

More information: http://speex.org

Secure Recording, Analyzing, Retrieving and Archiving of MS Teams Interactions

Recent changes in the way we work have also changed business communication. Online meeting platforms are now widely used by businesses, educational and other institutions. With coworkers working from home more and more meetings are held online and the attendees may be scattered all over the globe.

Enterprise-level digital communication must align with corporate policy and legal regulations as compliance recording is a basic requirement in banking, call centers, governments and law enforcement agencies. The MS Teams application can be elevated and legitimized for compliant business communication by adding a professional recorder solution to the mix. Therefore interactions via MS Teams will be a part of the unified communication infrastructure, and will be managed just as any other communication channel of the company.

All recording options provided by Microsoft Teams are supported by CARIN and strengthened with high-availability. Audio and video content are recorded according to whether the call participants are assigned to compliance recording profiles.

CARIN is a certified MS Teams compatible recorder using the compliance recording technology of Microsoft to record the Teams app, meaning that initiating calls from the registered endpoints is only possible if the recording is guaranteed. This is necessary to clarify disputable questions and post-control concluded information and instructions.

Benefits of CARIN Compliance Recording for MS Teams

High-availability and ensured recording
Data protection
Control over your data
Transparency and traceability
Expandable dataset
Find what you need quickly
Omnichannel recording

Click here for a detailed product description. (EN)

Click here for a detailed product description. (HU)

Call Recording for Multi Tenant and Hosted Environments

Introduction

CARIN Hosted is a powerful solution for service providers to increase their profitability by offering high-end IP call recording services to their customers at a competitive price with flexible billing options and low TCO.

CARIN Hosted is built on the robust CARIN call recording platform to offer multiple, full-featured call recording systems, or “Virtual Environment” (VE), on a single platform that are easy to manage and are independent with secured data access and separation.

CARIN Hosted is ideal for VoIP service providers, shared customer contact centers and for larger enterprises as well.

Benefits

Low TCO

The total cost of ownership for CARIN Hosted is very impressive, since the hosting company achieves economies of scale due to the following features:

Flexible multi-site deployment options
Hardware: any Intel based server with Microsoft OS
Flexible management and billing options for call recording features
Excellent scalability and performance with minimum investment and flexible tenant relocation
Easy (mass) configuration of users and features
Centralized call storage in a secured manner
License as you grow – flexible licensing arrangement with clear visibility

Service Provider Benefits

Gain competitive advantage in the market. CARIN Hosted is a feature-rich, high-end IP call recording solution that is easy to use and learn by the tenants and has a very competitive TCO for the hosting company.
Individualization for the tenant. CARIN Hosted allows individualization ranging from tailored features and services to visual identity and branding thereby supporting different customer business models.
Easy administration. CARIN Hosted was built with flexibility in mind: offers easy management and configuration for a changing tenant-base.

Satisfied Tenants

With CARIN Hosted tenants using the solution have very high satisfaction with their own Virtual Environment by enjoying all the benefits of a CARIN call recording solution without the technology infrastructure investment and system support cost.

Dedicated VE for legal compliance, quality assurance, training, and dispute resolution
Intuitive web interface and IP phone control
Numerous recording options and modes
Secured access to the recordings (no cross-tenant visibility or service provider access)
Multi-location transparency: many physical locations in one Virtual Environment
Tailor user hierarchy to organization structure
Audit trail of administration activity
Retain and take own data at move-out

Architecture

CARIN Hosted is a deployment model whereby a service provider or enterprise can "host and manage" call recorders for many tenants on a non-dedicated, shared infrastructure. Usually the same service provider hosts and operates the underlying VoIP infrastructure for the tenants as well.

Each Virtual Environment is created by the service provider within the CARIN Hosted solution. The service provider can configure the Virtual Environment by specifying which IP end-points (extensions) can have call recording, the recording modes and options together with the allowed administration authority for the tenant. CARIN Hosted ensures that the service provider can stay in control while delegating certain administrative functions to the tenant.

Features

CARIN Hosted with its dedicated Virtual Environments has many features that make it ideal for a hosted VoIP platform benefiting both the service provider and the tenants or customers.

Data separation and management by tenant
Activity logging provides visibility to both parties
User/tenant access control expiration
Easy provisioning assisted by mass import from external systems and consistency checks
Intuitive web interface allows a steep learning curve, fast ramp-up and minimal training
Tenant movement within facility with or without extension mobility feature is easy
Flexible user administration – grant access to tenant or retain privilege with granular access right control
Single VE for a tenant across many physical locations (softswitch clusters).
Convenient multi-site management tools
Reporting on tenant users, features, services, activities and call recording usage
Ability to migrate a tenant from one CARIN Hosted platform to another
Proper management of inter-tenant calls within the same cluster

Brochure: CARIN Hosted: Call Recording for Multi Tenant and Hosted Environments

Deepfake Guard: Real-Time Defense Against AI Threats

Deepfake Guard Overview