Collaboration and compliance solutions for Cisco, BT, Microsoft and Zoom

The global economy requires new ways of doing business. It simply is not feasible to travel to all locations to meet prospects, customers, fellow executives, and colleagues. It’s inefficient, too expensive, and holds back productivity. Today’s companies are global operations, with distributed workforces, worldwide clients, and round-the-clock customer support. When the workday ends in one part of the world, it’s just beginning on another continent. Increasingly, knowledge workers are trading cubicles at corporate headquarters for remote offices, mobile workplaces, and virtual rooms. Travel budgets continue to shrink, while the need to work collaboratively with global teams continues to amplify.

These new global realities can be challenging, but they also bring tremendous opportunities. A visionary IT and business leader can harness the latest trends and technologies to increase productivity, maximize efficiency, reduce cycle time, extend business reach, and improve communication.

TC&C offers Cisco's WebEx, the leading technology for web conferencing that gives organizations the power to reach people, share information, collaborate and stay connected with global, virtual teams—any time, anywhere. The introduction of web conferencing has forever transformed the way organizations do business. Instead of costly and time-consuming travel, it’s now possible to reach colleagues, customers, and partners instantly over the web. You can bring together people from across the hall, or across the globe, to attend training sessions, present at product reviews, or brainstorm new ideas. You can provide your customers with round-the-clock support from highly qualified experts who are now only a click away. And perhaps most importantly, you can help ensure that your company continues to operate even when weather, traffic, or natural or man-made disasters prevent you or your employees from getting safely to work. Web conferencing and web collaboration help you stay connected, stay in business, and stay on top of your game.

Technical advancements generate ever evolving legal requirements. As more and more agreements take place in the online space, recording and preserving interactions to comply with legislations is high both in demand and inspection.

CARIN WebEx and Video Recording

Recording internal and customer-facing communication on all channels is not only a must for businesses within the mercantile field and contact center organizations with compliance needs but also provides an opportunity for universities and corporate training sessions to support education and advanced studies with a portal where previous online lectures can be reviewed and downloaded for future reference.

In business areas where it is necessary to preserve and playback the content of meetings, video conferences and distance learning lessons, the CARIN WebEx and Video Recorder can provide an innovative and efficient solution. The storage (or transcoding) quality and layout of the recordings can be flexibly customizable depending on the expected user experience during playback. For many companies operating in an On-Premise environment there is a basic requirement for business data security, thereby ensuring the storage and access management of recordings. The user interface of CARIN WebEx and Video Recorder makes it possible to easily manage access rights to recordings.

For more information:

To learn more about Cisco WebEx collaboration solutions, visit:

https://www.webex.com/

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TC&C supports the systems we sell by providing our customers with top notch installation services. By taking advantage of our installation services, the customer can be assured that the applications they are purchasing are configured properly and working as quickly as possible.

Our technicians are able to perform fast, reliable installations using several methods: on-site, walk through phone based or remote desktop based. The remote desktop option provides the least amount of additional cost, fastest turn around time and provides our customers with confidence of knowing that help is just a click away.

When purchasing a solution from TC&C - be sure that your system performs the best it can and ask a TC&C representative about our installation services.

After purchasing a new piece of hardware or software - it is critical for you and your organization to gain the most benefit out of that aquisition, over the long term. TC&C support services provide exactly that: assurance that the applications you purchase from us will continue to work and support the latest advancements in IP Telephony and Unified Communcations platforms.

When customers purchase the annual support and maintenance agreement from TC&C they are gaining access to our expertise, knowledgebase, support cases and engineering resources. Along with phone, web, email and on-site support - customers get system updates that ensure the latest versions of the PBX platform are supported - making migrations and upgrades very easy to navigate.

Most of our support team members are Cisco Certified Engineers with many years of experience, which is truly unique in this software industry.

At TC&C, we stand behind the quality of our products and the high level of immediate support we provide our customers gives them the sense that should any problems arise, the full resources of our support team are with them, helping them until the problems are resolved. Our support team's motto is: Trust us, you are not alone.

In the rapid, ever-changing world of IT and service platforms, we help our customers and partners achieve real business results. Our in-depth understanding of the specific business issues and related technology choices helps you cut through the complexity and satisfy the needs of ever-more demanding businesses, quickly and cost effectively.

In an environment where complexity reigns, we make things simple. We believe in practical solutions that are grounded in the reality of your business. By clearly identifying your unique requirements, we offer tailored solutions from a combination of consulting, software assets, products and related integration services.

Placing more value on results than theory, leads to your real business success. Our great strategy is backed up with excellent engineering and professional delivery. All our teams are structured around driving real business performance. Many global customers have achieved improved business performance through our improved operational efficiency and successful launches of new services and systems.

Systems integration enables you to deliver seamlessly-integrated services with high-value end-user experience, while managing an increasingly complex combination of new processes, business models, technologies, systems and devices.

Our areas of expertise include Cisco Contact Center integration, voice, video and telepresence recording integration, etc. In all these areas we offer availability and the right mix of people skills, building on strong solution architecture capabilities and technical expertise in our own products as well as those of third parties.

Simplicity is the key in all projects whether large or small. Forget unnecessary new technology or complex methodologies – we offer end-to-end understanding, capabilities, experience in a unique, tailored approach.

If you are not satisfied with the standard feature-set of our products or you would like to customize it according to your specific requirements, we are ready to support you in these efforts.

Delivering unique customer experiences requires a well designed and properly deployed contact center. Yet the number and complexity of applications involved in contact centers make deployments among the most challenging, calling for knowledge and skill sets that in-house IT organizations may not have.

Services, delivered by TC&C, help you create unique customer experiences. Designed to help transform your customer relationships, our solutions complement your in-house skills and help achieve operational efficiency. Our services help contact centers maximize customer relationships, enable richer collaboration, and accelerate technology innovations, to gain and sustain competitive advantage.

We provide these capabilities through three services:

Specification, planning and design
Implementation
Configuration
Integration
Testing
Training
Operation, maintenance and support

Specification, planning and design

We interview critical stakeholders to determine requirements and concerns before we start, and work with you to involve executive-level sponsors in overall project delivery. We help you deploy your Cisco Unified Contact Center on time and on budget, using proven project management methodologies and risk mitigation strategies in managing the project to closure. We analyze the readiness of the existing network infrastructure and provide a detailed report with recommendations. Analysis is done by completion of network discovery and inventory, network design analysis, and Network performance baseline. We analyze the current state of the operation support infrastructure (including people, processes, and tools) relative to industry leading processes, gauging your contact centers readiness to support a Cisco Unified Contact Center solution. We then make recommendations for operations support improvement and provide a plan for implementing recommendations. We validate your business and technical requirements for your Cisco Unified Customer Contact Center solution. Assess the risk that deploying the proposed solution might present to your network traffic, databases, or other applications. If necessary, we make recommendations to address feature and functionality issues and mitigate risk to the network during deployment. After a comprehensive review of your existing network, we provide an implementation-ready detailed design that incorporates call flow and scripting requirements and details technology integration activities necessary to implement your solution. It provides plans for staging, migration, and implementation and establishes the steps necessary to achieve a successful controlled deployment. We design and document the call flows, scripts, and in-depth details of your specified applications. The design can include computer telephony integration, interactive voice response, multimedia applications, Cisco Unified Contact Center reports, and associated databases, as determined during the development of the detailed design.

Implementation

These services are primarily delivered through Cisco Certified Partners. This service integrates devices and new capabilities in accordance with your design, without compromising network availability or performance.

Configuration

Integration

Testing

We can provide systems-level acceptance testing to objectively measure the operability and functionality of your planned solution. We create documented procedures with expected outcomes that validates your new solution against your documented requirements (includes helping you develop and design a test plan for the Cisco Unified Contact Center system and its associated applications). We work with you to create a test plan that contains processes, test cases, and schedules for use in validating that the deployed Cisco Unified Contact Center system meets the performance levels necessary to support the operational, feature, functionality, network infrastructure, and interface requirements specified in your solution requirements and detailed system design.