It is the first time that TC&C has been presented with the prestigious accolade.
The main factors contributing to the success are TC&C’s focus on the delivery of innovative unified communications and contact center solutions with Cisco and their ecosystem partners, as well as strong customer satisfaction feedback from key customers throughout the world.
“Your system is reliable and user-friendly. It fits in really well to the rest of our IT infrastructure, simplified maintenance provides increased recording stability.”
Swedish National Debt Office (Sweden)
“TC&C recommended the integration of our CARIN Call Recording System with Cisco Jabber and cell phones. Our co-workers were able to switch to using the new system without any difficulties...
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Zéno Daume
Head of IT Operation, Erste Bank, Hungary
“I'm glad to see your steady progress. You are a joy to work with.”
Justin Hodgson
Cisco Systems (United States)
“I have been extremely impressed with TC&C's support for our online and distance learning programs and services.”
Dr. Miguel Ramlatchan, Old Dominion University
Assistant Vice President
“With this solution, we can fulfill our legal obligation, as the recording of each call is provided by TC&C's product, the CARIN voice recording system.
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Zsolt Márvány
Head of Treasury FX Sales, CIB Bank, Hungary
“We are convinced that CARIN is the solution that we were waiting and expecting in our company as we had so many problems with other worldwide vendors.”
Jean-Pierre Ceccacci
Department Manager, Professional and Hardware Services, Telindus, Luxembourg
“Your help and level of support provided is really remarkable and much appreciated.”
Ibrahim Dwidar
Head of IT Development, Fuse Technologies, London
“Thank you for all your hard work. I am always impressed by the ability of your company to deliver upon our needs.”
Jason Silverstein
Senior Engineer and Project Manager, ODU
The familiar announcement of call centers is a ubiquitous feature of customer service interactions:
"This call may be recorded for quality and compliance purposes."
It signifies an acknowledgment that customer interactions might be reviewed to improve service standards and ensure regulatory compliance. However, for many businesses, these recordings hold much more potential than mere storage of conversations. Imagine if these recordings could be instantly transformed into actionable wisdom. Consider how they could fuel AI algorithms to uncover patterns, insights, and new business opportunities call by call.
Within the intricate operations of customer service, achieving excellence is an ongoing endeavor for call and contact center managers and supervisors. In this pursuit, one invaluable asset stands out in every interaction – collaboration data. Among the tools available, few have as significant an impact on extracting data to enhance service quality as the practice of recording communication in a call center.
In the ever-evolving landscape of customer service and communication, the demand for seamless interactions across multiple channels continues to soar. As businesses strive to meet the diverse needs of their clientele, the importance of omnichannel recording and analysis has never been more pronounced. Today, we delve into the emerging trends shaping this dynamic field, empowered by TC&C's cutting-edge software, CARIN, to stay ahead in the game of customer engagement.
In today's digital age, government institutions rely heavily on video conferencing for state administration purposes. However, ensuring the security and confidentiality of sensitive discussions poses a significant challenge. To address this, TC&C, a leading provider of secure communication solutions in Hungary, developed a centralized video conferencing system with stringent data protection measures. This case study explores TC&C's innovative approach, highlighting its effectiveness in meeting Hungarian government requirements while safeguarding data integrity and confidentiality.
A long-standing customer demand has been met as TC&C has made its CARIN 11 AI-powered compliance recorder available to Microsoft Teams users on Microsoft AppSource and Azure Marketplace.
