Polar, the manufacturer of sports training computers and heart rate monitoring equipment has chosen ccConn for their contact centre to improve the customer satisfaction.

ccConn - the renewed successor of CISconn - provides a real-time connectivity between Cisco UCCx and SAP CRM.

Polar has 26 subsidiaries globally that manage a distribution network supplying over 35,000 retail outlets in more than 80 countries so it is very important to increase the productivity of the contact centres by fully automated workflows. The calling customer is identified before the call is transferred to a contact centre agent to reduce wait times and providing faster service. All data captured through the IVR available for the agent to gain the quality of service improvement for Polar customers.