Managing the finances of a global energy giant like ADNOC is no easy feat. In a fast-paced industry rife with complex transactions and fluctuating market conditions, efficiency and accuracy are paramount. That's where CARIN comes in. This powerful compliance recorder platform helped ADNOC navigate challenges and achieve remarkable results.

In the ever-evolving landscape of financial services and customer support, technology plays a crucial role in enhancing efficiency, security, and customer experience. So we have been developing our compliance recorder in this spirit and with this in mind, therefore our CARIN recording suite now includes sentiment analysis, automatic transcription, and translation, and the CARIN Deepfake Guard is now available for pre-order. These functions help banks and call centers greatly to streamline their operations. Utilizing the aforementioned cutting-edge solutions to the fullest requires a strategic approach. In this blog post, we'll explore tips on how these institutions can make the most out of new CARIN features.

In the fast-evolving landscape of compliance and omnichannel recording, staying ahead of the curve is paramount. Our commitment to innovation drives us to present the roadmap for the upcoming year, showcasing the groundbreaking features of CARIN, our omnichannel compliance recorder. With the current version 11.0, sentiment analysis, transcription and translation are already available, we're thrilled to provide a glimpse into the future with CARIN Deepfake Guard 12.0 and beyond.

Analyzing companies' customer-facing communication and contact center interactions hold great potential. Identifying certain patterns, keywords and emotional charge of interactions can provide decision-makers with extremely valuable knowledge, but today this goldmine of information also hides a lot of risks and potential for fraud. In this article we are going to explore how TC&C is tackling the pressing issue of deepfake technology.

Have you reckon that in the past months more and more articles report: Voice impersonation software is being used by fraudsters to call our bank using our name. What's more, they use the latest deepfake tools, which are currently almost impossible to defend against.

Omnichannel customer experience refers to the seamless and integrated approach of delivering a consistent customer experience across all channels and touchpoints, including voice, IM, mobile, social media, and customer support. Several industries are required to capture their customer-facing communication in order to comply with legislations but with the right solution the obligation of recording can be turned into the benefit of CX.