Even though verbal communication remained the major way of collaboration, instant messaging has come a long way in the past decade. It has become significant regarding our personal conversations and in business communication as well.

It is easy to use, quick and in many situations a lot more suitable for today’s lifestyle since it lets you have real-time conversations without engaging in long calls, giving people the best qualities of telephone calls and emails. Instant messaging applications are extremely feature- rich, since you can share pictures and videos, initiate and answer video calls within the same application, create group chats and there is really not much else left to be desired in terms of effective communication.

It’s not surprising that instant messaging has become part of the business domain as well. Being present in the ever accelerating business life and online as well is a constant daily necessity and IM applications provide a simple and excellent solution to that need. In order to keep up, more and more organizations are using instant messaging applications not only to reach their customers but also for internal communication. Chat apps are quicker and more personal than emailing and using chat engines for sharing ideas, photos, screenshots, etc. tends to increase productivity, cooperation and the overall workflow as well.

There are many IM applications out there to choose from but not all of them are suitable for enterprises. Trade related organizations’ chat room conversations can hold personal information about customers such as financial or health related data. Using a not enterprise-grade chat app could leave businesses in violation of industry regulations and rules and even data security.

Cisco Jabber, Microsoft Teams and Slack are all eligible mediating platforms and instant messaging applications for corporate-level chat room conversations.

Instant messaging serve as a record of external and internal communication, but it can also boost individual and organizational performance. Chat histories provide team members with the ability to review their conversations. A simple keyword search or a search by date helps to easily recall details and information, saving time, money and frustration. Text archives hold valuable data, analyzing them can provide many business analysis opportunities and can be utilized for Quality Assurance purposes.

In summary, merging real- time chat communication with other features such as screen and voice recording ensures legal operation, and can also pave the way for several development opportunities .

The aforementioned corporate-level instant messaging platforms combined with compliance recording solutions provide businesses with not only the up-to-date and most recent ways of communication but also ensures compliance with legal requirements.

If you are interested in a compliance recorder that offers all media recording in high quality, check out CARIN.

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