In today's business environment, customer satisfaction has become a critical aspect of success. With the rise of social media and online reviews, customer satisfaction can make or break a business. One of the most effective ways to measure customer satisfaction is through contact center data analytics. In this blog post, we will explore how businesses can efficiently measure and analyze customer satisfaction using contact center data.

By July 2023, financial service organizations will be required to comply with the Financial Conduct Authority (FCA) Consumer Duty of Care (CDC) rules, which obligate financial service providers to prioritize delivering good outcomes for customers, targeting:

• Products and services
• Value and price
• Customer care
• Support services

It is safe to say at this point of history that companies must all be data companies in order to stay successful and in the forefront. In today's world of increased regulations and heightened security concerns, it's critical for organizations to properly store their compliance data. This goldmine of information, which can include anything from financial records to sensitive customer information, must be kept secure, yet easily accessible in order to meet legal and regulatory requirements.

You can have your cake and eat it, too. Take advantage of a cloud contact center but rest assured that your data is on-prem, due to CARIN’s special features.

AI analytics is a technical frontier, therefore the qualities marked in the title may seem to be difficult to execute and mishaps can result in tough fines judging by the issue that has recently been made public. With the right solution, all that at once is indeed possible. In order to remain a reliable service provider and solution developer, our team researches the topic constantly since the legislative circumstances highly affect the featureset, operation and even the marketing of products and solutions that are about to be put on the market. In this blog post we would like to share TC&C’s approach towards AI-driven call analytics and break down the basics of implementing such solutions for our future customers.

Collecting and analyzing data is one of the main sources of organizations when it comes to marketing and adapting their business strategy and decision making, which entails responsibility and administration and requires a well structured IT infrastructure. According to the GDPR organizations that handle customer data are responsible to properly manage, document and log help desk workflows and data collected by call centers and customer services. Nowadays this task usually devolves to third-party solutions, such as CARIN that can take care of all the aforementioned requirements in a unified administrational platform so your agents can focus their energy on your customers.